1. Back Office functionality

Functionality
Online Back Office - A portal to login to the Payment Gateway and use your account Getting Started Guide
Optional Two Factor Authentication (2FA) login - an extra layer of protection used to ensure the security of accounts beyond just a username and password Use Your Account Guide
User Management with up to 50 users as standard, multiple profile types to suit all roles - Offer full control over user access to ePDQ User Management Guide
Additional Users (up to 100) Use Your Account Guide
Additional Users (up to 200) Use Your Account Guide
Additional Users (up to 500) Use Your Account Guide
Optional IP Address Login Access Restrictions – Provides control of user access by IP addresses. User Management Guide
Virtual Terminal - For processing Mail order/ Telephone order (Moto) transactions Virtual Terminal Guide
Virtual Terminal usage via Hosted Payment page (on request/ scenario dependent) Hosted Payment Page Guide
Transaction Confirmation Emails - Automated emails for cardholders and merchants Virtual Terminal Guide
Back office transaction maintenance (full/ partial cancellations and refunds) Maintain Your Transactions Guide
Back office and downloadable transaction and reconciliation reports Generate Reports Guide
Push reports - Automated reports sent daily via email (up to 3 per day by default) Generate Reports Guide
Up to 5 separate Push reports per day (Additional Option) Use Your Account Guide
Up to 10 separate Push reports per day (Additional Option) Use Your Account Guide
Authorise and capture of sales manually in two steps, or automated authorisation and capture process in one step Activation Steps Guide
Cancellation of transactions before settlement cut off with reversal of held funds (where available) Maintain Your Transactions Guide
Multi language back office Use Your Account Guide
Full back office audit trail - Logging all actions against individual users User Management Guide
Separate test and live accounts - Allows ongoing testing while live Test Account Guide
Trial/ Sandbox account - Try before you buy Quick Start Trial (Sandbox) Account Guide
Group Manager - Link all of your accounts under one group login (on request/ scenario dependent) Group Manager Guide
Manual Batch File Upload - Submit transaction files in the back office for batch processing (Additional Option) Batch Guide
Stand-alone refunds via the back office portal - Process new refunds not linked to the original transaction (on request / scenario dependent) Please contact ePDQ Support for guidance

2. Integration

Functionality
Hosted Payment Page integration - Browser redirection to a payment page hosted by Barclays for Ecommerce transactions Hosted Payment Page Guide
Pay By Link integration - Redirect cardholders to the hosted payment page via a link (e.g. within an email). Hosted Payment Page Guide
Customisable Hosted Payment Page templates with logo hosting - Control the look and feel of the hosted payment page, in-line with your website. Hosted Payment Page Guide
Responsive Payment Page Template - Renders the hosted payment page based on the device on which is it viewed for the best cardholder experience Hosted Payment Page Guide
Hosted iFrame - Display the hosed payment page within a page hosted on your website Hosted Payment Page Guide
Multi Language Hosted Payment Page - Display the hosted payment page in the cardholders native language per transaction Hosted Payment Page Guide
HTTP Server to Server Transaction Feedback - Receive transaction feedback for each transaction to a specified URL Hosted Payment Page Guide
HTTP Redirection Transaction Feedback - Transaction feedback data appended to the redirection URLs Hosted Payment Page Guide
DirectLink (API) / DirectLink with 3D Secure (API) Integrations - Integrate ePDQ Directly with your own systems and servers, host your own payment page or utilise a third parties IVR system Direct Link (API) Guide
FlexCheckout (tokenisation of card details with API integration) - Gain the benefit of hosting your own payment page but with the reduced PCI requirements offered by not handling raw card data on your servers Flex Checkout Guide
Direct Query (API) transaction status query - Establish the status of individual transactions via an API call Direct Link (API) Guide
Direct Maintenance (API) transaction maintenance requests - Submit refund/ partial refund requests for individual transactions via an API call Direct Link (API) Guide
Stand-alone refunds via API (on request / scenario dependent) - Submit new refund requests not linked to an original transaction via an API call Please contact ePDQ Support for guidance
Transaction Batch File Upload (API) - Submit transaction files via an API call for batch processing (Additional Option) Batch Guide
Transaction Batch Maintenance File Upload - Submit transaction maintenance (refund) files via an API call or the back office for batch processing (Additional Option) Batch Guide
Order (item) detail submission Breakdown - Submit details of the order via a number of different parameters Additional Data Guide

3. 3D Secure

Functionality
3D Secure version 1 3D Secure Guide
3D Secure Version 2.2 3DSv2 Guide
Visa Secure (Verified by Visa) 3D Secure 3D Secure Guide
Mastercard Identity Check (SecureCode) 3D Secure 3D Secure Guide
Maestro Identity Check (SecureCode) 3D Secure 3D Secure Guide
Amex SafeKey 3D Secure 3D Secure Guide
Diners/ Discover ProtectBuy 3D Secure 3D Secure Guide

4. Recurring/Tokenisation

Functionality
Recurring Payments (Subscription Manager) - Automate your recurring payments via the back office or your integration (Additional Option) Subscription Manager Guide
Tokenisation (Alias Manager) - Securely tokenise (store) card details for future use when the cardholders permission to do so is obtained Alias Manager Guide
Token (Alias) Management/ Reporting - View and download data of your tokens and their status Alias Manager Guide
Credentials On File (COF) PSD2 Mandate Support - The scheme standards on how transactions involving stored credentials should be handled Alias Manager Guide
Zero Value Authorisation/ Account Verification - Authorise an account for £0 in order to validate the details are correct - often used alongside tokenisation to securely store the card details for future use Alias Manager Guide

5. Fraud/Risk/Compliance

Functionality
PCI DSS Compliant - The Payment Card Industry Data Security Standard to which all merchants and acquirers must adhere and attest ePDQ Attestation of Compliance (AOC) is available on request via ePDQ Support
PSD2 Compliant - The Payment Services Directive EU regulations PSD2 Compliance Guide
GDPR Compliant - General Data Protection Regulation Transaction Management Guide
Bin Blocking - The ability to block specific BIN ranges Fraud Prevention Guide
Address Verification Service (AVS) - The Issuer feedback based on the billing address data provided within the transaction request (when available) Address fields are listed within the Parameter Cookbook
Address Verification Service (AVS) Fraud Rules - Choose to block a transaction if the AVS results are available, and a mismatch is returned from the issuer Please contact ePDQ Support for guidance
Advanced Fraud Modules Scoring/ Checklist - Additional fraud rules and methods by which to review and block potentially fraudulent transactions (Additional cost option - Please contact ePDQ Support) Fraud Prevention Guides
Duplicate OrderID Checking - ePDQ will check if duplicate OrderIDs are submitted via your integration and block them where possible. Direct Link (API) Guide
Velocity/ limit Rules - Define transaction limits and thresholds within a specific period of times Fraud Prevention Guide
Geolocation Rules - Block specific IP address identified countries/ regions Fraud Detection Guide
IP Address Rules - Block specific IP addresses Fraud Detection Guide
Transaction Risk Analysis (Transact) - A fraud module which also offers SCA TRA Exemptions from 3D Secure when applicable (Additional cost option - Please contact ePDQ Support) Transact Guide
VMAAD (MCC 6012) - The additional transactional fields mandated by Visa for certain financial merchants 6012 fields are listed within the Parameter Cookbook

6. Payment Methods/ Currencies/Multicurrency

Functionality
Visa Payment Methods Guide
Mastercard Payment Methods Guide
Maestro Payment Methods Guide
JCB Payment Methods Guide
Discover Payment Methods Guide
Diners Payment Methods Guide
American Express - Please contact American Express. Once you have an agreement in place please provide your Amex ID to ePDQ Support for the payment method to be added Payment Methods Guide
PayPal/ PayPal Express Checkout PayPal Guide
Multicurrency – Accept payments in other currencies and receive settlement in your chosen currency via an additional login on the gateway (Additional cost option - Please contact us to discuss your eligibility and to apply) Please contact ePDQ Support for guidance

7. Support

Functionality
Email Support epdqsupport@barclaycard.co.uk
Phone line Support 0800 151 0399
Integration and Support Guides https://support.epdq.co.uk/en/

8. Payment Channels

Functionality
Moto (Mail order/ Telephone order)
eCommerce
Recurring transactions
COF (Credentials On File)
- All available on one account
Please note that any functionality/ charges listed relate to the ePDQ Essential Plus subscription. For customers using older subscriptions, this information may differ.