All features
1. Back Office functionality
| Functionality | Associated Collateral | Price | |
|---|---|---|---|
| Online Back Office - A portal to login to the Payment Gateway and use your account | Getting Started Guide | Included as standard | |
| Optional Two Factor Authentication (2FA) login - an extra layer of protection used to ensure the security of accounts beyond just a username and password | Use Your Account Guide | Included as standard | |
| User Management with up to 50 users as standard, multiple profile types to suit all roles - Offer full control over user access to ePDQ | User Management Guide | Included as standard | |
| Additional Users (up to 100) | Use Your Account Guide | £100 activation fee | |
| Additional Users (up to 200) | Use Your Account Guide | £200 activation fee | |
| Additional Users (up to 500) | Use Your Account Guide | £500 activation fee | |
| Optional IP Address Login Access Restrictions – Provides control of user access by IP addresses. | User Management Guide | Included as standard | |
| Virtual Terminal - For processing Mail order/ Telephone order (Moto) transactions | Virtual Terminal Guide | Included as standard | |
| Virtual Terminal usage via Hosted Payment page (on request/ scenario dependent) | Hosted Payment Page Guide | Included as standard | |
| Transaction Confirmation Emails - Automated emails for cardholders and merchants | Virtual Terminal Guide | Included as standard | |
| Back office transaction maintenance (full/ partial cancellations and refunds) | Maintain Your Transactions Guide | Included as standard | |
| Back office and downloadable transaction and reconciliation reports | Generate Reports Guide | Included as standard | |
| Push reports - Automated reports sent daily via email (up to 3 per day by default) | Generate Reports Guide | Included as standard | |
| Up to 5 separate Push reports per day (Additional Option) | Use Your Account Guide | £10 per month | |
| Up to 10 separate Push reports per day (Additional Option) | Use Your Account Guide | £20 per month | |
| Authorise and capture of sales manually in two steps, or automated authorisation and capture process in one step | Activation Steps Guide | Included as standard | |
| Cancellation of transactions before settlement cut off with reversal of held funds (where available) | Maintain Your Transactions Guide | Included as standard | |
| Multi language back office | Use Your Account Guide | Included as standard | |
| Full back office audit trail - Logging all actions against individual users | User Management Guide | Included as standard | |
| Separate test and live accounts - Allows ongoing testing while live | Test Account Guide | Included as standard | |
| Trial/ Sandbox account - Try before you buy | Quick Start Trial (Sandbox) Account Guide | n/a | |
| Group Manager - Link all of your accounts under one group login (on request/ scenario dependent) | Group Manager Guide | £500 | |
| Manual Batch File Upload - Submit transaction files in the back office for batch processing (Additional Option) | Batch Guide | £25 per month | |
| Stand-alone refunds via the back office portal - Process new refunds not linked to the original transaction (on request / scenario dependent) | Please contact ePDQ Support for guidance | n/a |
2. Integration
| Functionality | Associated Collateral | Price | |
|---|---|---|---|
| Hosted Payment Page integration - Browser redirection to a payment page hosted by Barclays for Ecommerce transactions | Hosted Payment Page Guide | Included as standard | |
| Pay By Link integration - Redirect cardholders to the hosted payment page via a link (e.g. within an email). | Hosted Payment Page Guide | Included as standard | |
| Customisable Hosted Payment Page templates with logo hosting - Control the look and feel of the hosted payment page, in-line with your website. | Hosted Payment Page Guide | Included as standard | |
| Responsive Payment Page Template - Renders the hosted payment page based on the device on which is it viewed for the best cardholder experience | Hosted Payment Page Guide | Included as standard | |
| Hosted iFrame - Display the hosed payment page within a page hosted on your website | Hosted Payment Page Guide | Included as standard | |
| Multi Language Hosted Payment Page - Display the hosted payment page in the cardholders native language per transaction | Hosted Payment Page Guide | Included as standard | |
| HTTP Server to Server Transaction Feedback - Receive transaction feedback for each transaction to a specified URL | Hosted Payment Page Guide | Included as standard | |
| HTTP Redirection Transaction Feedback - Transaction feedback data appended to the redirection URLs | Hosted Payment Page Guide | Included as standard | |
| DirectLink (API) / DirectLink with 3D Secure (API) Integrations - Integrate ePDQ Directly with your own systems and servers, host your own payment page or utilise a third parties IVR system | Direct Link (API) Guide | Included as standard | |
| FlexCheckout (tokenisation of card details with API integration) - Gain the benefit of hosting your own payment page but with the reduced PCI requirements offered by not handling raw card data on your servers | Flex Checkout Guide | Included as standard | |
| Direct Query (API) transaction status query - Establish the status of individual transactions via an API call | Direct Link (API) Guide | Included as standard | |
| Direct Maintenance (API) transaction maintenance requests - Submit refund/ partial refund requests for individual transactions via an API call | Direct Link (API) Guide | Included as standard | |
| Stand-alone refunds via API (on request / scenario dependent) - Submit new refund requests not linked to an original transaction via an API call | Please contact ePDQ Support for guidance | n/a | |
| Transaction Batch File Upload (API) - Submit transaction files via an API call for batch processing (Additional Option) | Batch Guide | £25 per month | |
| Transaction Batch Maintenance File Upload - Submit transaction maintenance (refund) files via an API call or the back office for batch processing (Additional Option) | Batch Guide | £25 per month | |
| Order (item) detail submission Breakdown - Submit details of the order via a number of different parameters | Additional Data Guide | Included as standard |
3. 3D Secure
| Functionality | Associated Collateral | Price | |
|---|---|---|---|
| 3D Secure version 1 | 3D Secure Guide | Included as standard | |
| 3D Secure Version 2.2 | 3DSv2 Guide | Included as standard | |
| Visa Secure (Verified by Visa) 3D Secure | 3D Secure Guide | Included as standard | |
| Mastercard Identity Check (SecureCode) 3D Secure | 3D Secure Guide | Included as standard | |
| Maestro Identity Check (SecureCode) 3D Secure | 3D Secure Guide | Included as standard | |
| Amex SafeKey 3D Secure | 3D Secure Guide | Included as standard | |
| Diners/ Discover ProtectBuy 3D Secure | 3D Secure Guide | Included as standard |
4. Recurring/Tokenisation
| Functionality | Associated Collateral | Price | |
|---|---|---|---|
| Recurring Payments (Subscription Manager) - Automate your recurring payments via the back office or your integration (Additional Option) | Subscription Manager Guide | £150 activation fee | |
| Tokenisation (Alias Manager) - Securely tokenise (store) card details for future use when the cardholders permission to do so is obtained | Alias Manager Guide | Included as standard | |
| Token (Alias) Management/ Reporting - View and download data of your tokens and their status | Alias Manager Guide | Included as standard | |
| Credentials On File (COF) PSD2 Mandate Support - The scheme standards on how transactions involving stored credentials should be handled | Alias Manager Guide | Included as standard | |
| Zero Value Authorisation/ Account Verification - Authorise an account for £0 in order to validate the details are correct - often used alongside tokenisation to securely store the card details for future use | Alias Manager Guide | Included as standard |
5. Fraud/Risk/Compliance
| Functionality | Associated Collateral | Price | |
|---|---|---|---|
| PCI DSS Compliant - The Payment Card Industry Data Security Standard to which all merchants and acquirers must adhere and attest | ePDQ Attestation of Compliance (AOC) is available on request via ePDQ Support | n/a | |
| PSD2 Compliant - The Payment Services Directive EU regulations | PSD2 Compliance Guide | n/a | |
| GDPR Compliant - General Data Protection Regulation | Transaction Management Guide | n/a | |
| Bin Blocking - The ability to block specific BIN ranges | Fraud Prevention Guide | Included as standard | |
| Address Verification Service (AVS) - The Issuer feedback based on the billing address data provided within the transaction request (when available) | Address fields are listed within the Parameter Cookbook | Included as standard | |
| Address Verification Service (AVS) Fraud Rules - Choose to block a transaction if the AVS results are available, and a mismatch is returned from the issuer | Please contact ePDQ Support for guidance | n/a | |
| Advanced Fraud Modules Scoring/ Checklist - Additional fraud rules and methods by which to review and block potentially fraudulent transactions (Additional cost option - Please contact ePDQ Support) | Fraud Prevention Guides | Price on application | |
| Duplicate OrderID Checking - ePDQ will check if duplicate OrderIDs are submitted via your integration and block them where possible. | Direct Link (API) Guide | Included as standard | |
| Velocity/ limit Rules - Define transaction limits and thresholds within a specific period of times | Fraud Prevention Guide | Included as standard | |
| Geolocation Rules - Block specific IP address identified countries/ regions | Fraud Detection Guide | Included as standard | |
| IP Address Rules - Block specific IP addresses | Fraud Detection Guide | Included as standard | |
| Transaction Risk Analysis (Transact) - A fraud module which also offers SCA TRA Exemptions from 3D Secure when applicable (Additional cost option - Please contact ePDQ Support) | Transact Guide | Price on application | |
| VMAAD (MCC 6012) - The additional transactional fields mandated by Visa for certain financial merchants | 6012 fields are listed within the Parameter Cookbook | Included as standard |
6. Payment Methods/ Currencies/Multicurrency
| Functionality | Associated Collateral | Price | |
|---|---|---|---|
| Visa | Payment Methods Guide | Included as standard | |
| Mastercard | Payment Methods Guide | Included as standard | |
| Maestro | Payment Methods Guide | Included as standard | |
| JCB | Payment Methods Guide | Included as standard | |
| Discover | Payment Methods Guide | On Request | |
| Diners | Payment Methods Guide | On Request | |
| American Express - Please contact American Express. Once you have an agreement in place please provide your Amex ID to ePDQ Support for the payment method to be added | Payment Methods Guide | On Request | |
| PayPal/ PayPal Express Checkout | PayPal Guide | Included as standard | |
| Multicurrency – Accept payments in other currencies and receive settlement in your chosen currency via an additional login on the gateway (Additional cost option - Please contact us to discuss your eligibility and to apply) | Please contact ePDQ Support for guidance | Price on application |
7. Support
| Functionality | Associated Collateral | Price | |
|---|---|---|---|
| Email Support | epdqsupport@barclaycard.co.uk | n/a | |
| Phone line Support | 0800 151 0399 | n/a | |
| Integration and Support Guides | https://support.epdq.co.uk/en/ | n/a |
8. Payment Channels
| Functionality | Associated Collateral | Price | |
|---|---|---|---|
| Moto (Mail order/ Telephone order) eCommerce Recurring transactions COF (Credentials On File) - All available on one account |
Please note that any functionality/ charges listed relate to the ePDQ Essential Plus subscription. For customers using older subscriptions, this information may differ. | ||