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4. Transaction status full list

Find here a complete overview of all possible statuses.

They cover specific situations or statuses for some of our payment methods.

Full status list

Short status list

• Show Hide

  0 - Invalid or incomplete

  How did I get this transaction status?

  • Your customer initiated a transaction, but abandoned it by closing his browser window.
  • Your customer initiated a transaction, but is not yet done (i.e. the customer is currently entering his credit card data or we are waiting for a response from the acquirer)
  • At least one of the parameters is invalid or missing in your transaction request. Check NCERROR / NCSTATUS for detailed information

  What's next?

  • Have a look at our Best practices to improve your conversion rate!
  • Contact your customer to know more about the abandoned transaction
  • As soon as the customer has finished entering their card details and we have received a response from the acquirer, we will update the status. Depending on your acquirer's response and the action performed on the transaction (authorisation only vs. authorisation and data capture in one step), we will update the transaction to one of the following statuses
    
    • 2 - Authorisation refused
    • 5 - Authorised
    • 9 - Payment requested
  • Check our documentations on
    e-Commerce DirectLink FlexCheckout Batch (advanced)

  (depending on your integration method) to ensure that you send the minimum required parameters.

  NCSTATUS	NCERROR
  5	500XXXXX

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  1 - Cancelled by customer

  How did I get this transaction status?

  • Your customer has cancelled the transaction by hitting the "Cancel" button on your secure payment page

  What's next?

  • Have a look at our Best practices to improve your conversion rate!
  • Contact your customer to know more about the abandoned purchase
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  2 - Authorisation declined

  How did I get this transaction status?

  Oops! Your acquirer declined the authorisation due to:

  • Unsuccessful / missing 3DS authentication by your customer.
  • Your customer does not have enough funds to make the purchase.
  • The MIDs used for the payment method is not correctly setup.
  • Your Fraud Prevention module has rejected the transaction due to suspiction of fraud

  What's next?

  • Your customer can retry the authorisation process after selecting another card or another payment method
  • Contact our customer care team to ensure that your MIDs are correctly setup on our platform / at your acquirer

  NCSTATUS	NCERROR
  3	300XXXXX

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  41 - Waiting for client payment

  You are waiting for the customer's payment (Exclusively linked to the payment method Bank Transfer).

  How did I get this transaction status?

  • The customer has chosen to finalise the order via Bank Transfer. S/he will have to transfer the money to your bank account.

  What's next?

  • If you are using our acquiring services, you do not need to perform any further action. As soon as we receive the payment, we will automatically update the status to 9 - Payment requested.
    If we do not receive the funds, the transaction will be updated to 6-Authorized and cancelled
    after a certain period. You can define the duration of this period in your Back Office via Configuration > Payment Methods > Bank transfer > PM options > Order processing
  • If you are using our Gateway services, confirm the payment directly in the Back Office, by going to Operations > View Transactions. Look up the PayID and click on "CONFIRM PAYMENT (DATA CAPTURE)". The transaction will evolve to a 95 - Payment handled by the merchant

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  46 - Waiting authentication

  This is an intermediate status for DirectLink 3-D Secure requests

  How did I get this transaction status?

  • After you have sent the parameters to create a DirectLink transaction with 3-D Secure, we send data back to your server. To proceed with the transaction, you need to roll out 3-D Secure to your customer. Until you have initiated this step, the transaction remains in status 46
  • Please note that this status is only visible for you in the data we sent back to your server. In the Back Office, the transaction will still appear in status 0.

  What's next?

  • Proceed as described in our documentation: The data we sent in the feedback contains parameter HTML_ANSWER. Use the data from this parameter to roll out 3-D Secure to your customer
  • Depending on your acquirer's response and the action performed on the transaction (authorisation only vs. authorisation and data capture in one step), we will update the transaction to one of the following statuses
    
    • 2 - Authorisation refused
    • 5 - Authorised
    • 9 - Payment requested

  NCSTATUS	NCERROR
  5	0

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  5 - Authorised

  Congratulations! Your authorisation request has been accepted. The funds have been reserved on your customer's card.

  How did I get this transaction status?

  • You have configured your account to process transactions in 2 steps via the Back Office:  Configuration > Technical information > Global transaction parameters >
    Default operation code > Authorisation
  • You have sent in your authorisation request parameter OPERATION=RES, while sending a payment request via server to server integration.

  What's next?

  • Make sure you capture the transaction to collect your funds.We offer multiple ways to do so:
    • Look up the transaction in the Back Office via Operations > View Transactions and click on CONFIRM PAYMENT.
    • Use either DirectLink or Batch (advanced)
    • Have the transaction automatically captured by our system. Go to Configuration > Technical information > Default data capture (payment) procedure and select either of the options "Automatic data capture [...]"
    • The subsequent status will be 91 - Payment processing

  • You can also decide to cancel the authorisation by performing one of the following actions:
    • Look up the transaction in the Back Office via Operations > View Transactions and click on DELETE AUTHORISATION
    • Use either DirectLink or Batch (advanced)
    • The subsequent status will be 61 - Author. deletion waiting

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  50 - Authorised waiting external result

  Our fraud team is currently validating your transaction.

  How did I get this transaction status?

  • Until the fraud validation is finalised, the transaction will remain in status 50. This process usually takes less than 5 hours to complete

  What's next?

  • This is a temporary status. No further actions are needed. Depending on your acquirer's response and our fraud team's validation, we will update the transaction to one of the following statuses
    
    • 2 - Authorisation refused
    • 5 - Authorised
    • 9 - Payment requested

• Show Hide

  51 - Authorisation waiting

  Your authorisation request is temporarily pending. We are waiting for your acquirer's answer.

  How did I get this transaction status?

  You opted for offline authorisation request and not in real-time.

  • You have configured the Back office in Configuration > Technical information > Global transaction parameters > Processing for individual transactions either
    Online but switch to offline when the online acquiring system is unavailable
    or
    Always offline (Scheduled)
  • Regardless of the settings described above, certain payment methods (i.e. Direct Debits NL) are processed offline, which makes this the default result for authorisation requests.

  What's next?

  • This is a temporary status. No further actions are needed. Depending on your acquirer's response, we will update the transaction to one of the following statuses
    
    • 2 - Authorisation refused
    • 5 - Authorised
    • 9 - Payment requested (for Direct Debits NL)
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  52 - Authorisation not known

  How did I get this transaction status?

  • Oops! A technical problem occurred during the payment authorisation or payment request to your acquirer, leading to an unknown status. The actual result is temporarily unclear.

  What's next?

  • As your initial request might have been successful., please do not resend the initial request. This is to avoid double bookings of the same order.
  • Although we will recover the status within a few hours, you may contact your acquirer yourself to learn the actual result
  • Depending on your Back Office setting in Configuration > Technical information > Global transaction parameters >
    Default operation code  / the value for parameter OPERATION, we will update the transaction to one of the following statuses:
    • Authorisation / RES:
          5 - Authorised or;
          2 - Authorisation refused
    • Direct Sale / SAL:
          9  - Payment requested or;
          2 - Authorisation refused

  NCSTATUS	NCERROR
  2	200XXXXX

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  55 - Standby

  How did I get this transaction status?

  • Your customer has completed a partial payment via a gift card payment method e.g. Cado Carte.
    Your customer should make an additional payment to complete the transaction.

  What's next?

  • This is a temporary status. No further actions are needed from your end. Your customers will be automatically redirected to our secure payment page. They will be able to select any payment method you have activated in your Back Office (check Configuration > Payment methods what is available). Depending on your acquirer's response, we will update the transaction to one of the following statuses
    • 2 - Authorisation refused
    • 9 - Payment requested
  • If your customer does not complete the payment within 24 hours, we will automatically refund the payment  and update it to status 8 - Refund
  • If you have transactions that remain in this status for more than 24 hours, please contact our support team

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  56 - Ok with scheduled payments

  How did I get this transaction status?

  • Great! We processed all individual payment request operations linked to your Scheduled Payments transaction successfully so far and subsequent payment requests are still open

  What's next?

  • This is a temporary status. No further actions needed. Depending on the outcome of all individual payment request operations, we will change the global status accordingly.
  • Once all individual payment request operations will  be successfully finalized, the transaction will be updated to status 9 - Payment requested.
  • If an issue occurs with one or more of the Scheduled Payments (instalments), we will update the transaction to status 57 - Not OK with scheduled payments

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  57 - Not OK with scheduled payments

  How did I get this transaction status?

  • Oops! We could not process at least one of the payment request operations linked to your Scheduled Payments transaction.

  What's next?

  • This is a final status. No further actions are possible.
  • If we could NOT process all individual payment requests successfully, the transaction status will change to status 93 - Payment refused. Find more information here on how we handle retries.

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  6 - Authorised and cancelled

  How did I get this transaction status?

  • Great! You successfully deleted the authorisation of a transaction.

  What's next?

  • This is a final status. No further actions are possible.
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  61 - Author. deletion waiting

  How did I get this transaction status?

  • You requested to cancel the authorisation of a transaction. As we are waiting for a response from your acquirer, your transaction is in a pending status

  What's next?

  • This is a temporary status. No further actions are needed.
  • Depending on your acquirer's response, we will update the transaction to one of the following statuses
    • 6 - Authorised and cancelled
    • 63  - Author. deletion refused
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  62 - Author. deletion uncertain

  How did I get this transaction status?

  • Oops! A technical problem occurred during your authorisation cancellation request, leading to an unknown status. The actual result is temporarily unclear.

  What's next?

  • This is a temporary status. No further actions are needed. Depending on your acquirer's response, we will update the transaction to one of the following statuses
    
    • 6 - Authorised and cancelled
    • 63 - Author. deletion refused
  • Although we will recover the status within a few hours, you can contact your acquirer yourself to learn the actual result.

  NCSTATUS	NCERROR
  2	200XXXXX

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  63 - Author. deletion refused

  How did I get this transaction status?

  • Oops! Your  acquirer declined your authorisation cancellation.
  • Be aware that this is the standard response for some acquirers, as they do not process authorisation cancellation requests. Instead of cancelling authorisations they will let them expire.

  What's next?

  • This is a final status. No further actions are possible
  • Please check with the acquirer to learn about the exact reasons for the decline
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  7 - Payment deleted

  How did I get this transaction status?

  • Great! The payment request (status 9) was successfully deleted.

  What's next?

  • This is a final status. No further actions are possible.
  • Thanks to your action, you will prevent the acquirer to effectively payout the funds of the impacted status 9 transaction
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  71 - Payment deletion pending

  How did I get this transaction status?

  • You requested to delete a payment request (Status 9), we are waiting from your acquirer for a response to your request, your transaction is in a pending status

  What's next?

  • This is a temporary status. No further actions needed.
  • Depending on your acquirer's response, we will update the transaction to one of the following statuses
    • 7 - Payment delete
    • 73 - Payment deletion refused
• Show Hide

  72 - Payment deletion uncertain

  How did I get this transaction status?

  • Oops! A technical problem occurred during your payment deletion request, leading to an unknown status. The actual result is temporarily unclear.

  What's next?

  • This is a temporary status. No further actions are needed. Depending on your acquirer's response, we will update the transaction to one of the following statuses
    • 7- Payment deleted
    • 73 - Payment deletion refused
  • Although we will recover the status within a few hours, you can contact your acquirer yourself to learn the actual result.
• Show Hide

  73 - Payment deletion refused

  How did I get this transaction status?

  • Oops! Your acquirer declined your payment deletion request.

  What's next?

  • This is a final status. No further actions are possible.
  •  Please check with the acquirer to learn about the exact reasons for the decline.

  NCSTATUS	NCERROR
  3	300XXXXX

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  74 - Payment deleted

  How did I get this transaction status?

  • We successfully deleted your transaction for Direct Debits NL transactions via acquirer Interpay.

  What's next?

  • This is a final status. No further actions are possible

• Show Hide

  8 - Refund

  How did I get this transaction status?

  • Great! We successfully refunded your payment.

  What's next?

  • This is a final status. No further actions are possible.
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  81 - Refund pending

  How did I get this transaction status?

  • You requested to refund a payment, we are waiting from your acquirer for a response to your request, this transaction is in a pending status

  What's next?

  • This is a temporary status.  No further actions needed.
  • Depending on your acquirer's response, we will update the transaction to one of the following statuses
    • 8 - Refund
    • 83 - Refund refused
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  82 - Refund uncertain

  How did I get this transaction status?

  • Oops! A technical problem occurred during your refund request, leading to an unknown status. The actual result is temporarily unclear.

  What's next?

  • This is a temporary status. No further actions are needed. Depending on your acquirer's response, we will update the transaction to one of the following statuses
    
    • 8 - Refund
    • 83 - Refund refused
  • Although we will recover the status within a few hours, you can contact your acquirer yourself to learn the actual result

• Show Hide

  83 - Refund refused

  How did I get this transaction status?

  • Oops! Your acquirer declined your payment deletion request.

  What's next?

  • The global status of the transaction will remain in status 9 - Payment requested. Therefore, you can retry the operation at a later point. Before you do so, please check with your acquirer why your initial request has been declined to avoid subsequent denials

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  84 - Payment declined by the acquirer

  How did I get this transaction status?

  • The transaction was paid back to the customer due to a chargeback. It is possible a fraudster used the credit card details of the customer.

  What's next?

  • This is a final status. No further actions are possible.
  • Consult our Fraud Prevention products to prevent chargebacks like this from happening in the future

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  85 - Refund processed by merchant

  How did I get this transaction status?

  • Great! You successfully managed to refund your payment.
  • If you are using our acquiring services, all successful refund requests for all payment methods will end up in this status 85.
  • If you are using our Gateway services, all the refund transactions related to Bank Transfer payment method will end up in this status after you perform the following actions:Go to the Back Office Operations > View Transactions > Look up the PayID and click on REFUND, the transaction will be updated to Status 85

  What's next?

  • This is a final status. No further actions are possible.

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  9 - Payment requested

  Congratulations! The payment request has been accepted. You can expect the funds to be paid out to you.

  How did I get this transaction status?

  • You have configured in the Back office in Configuration > Technical information > Global transaction parameters > Default operation code > Sales
  • You have sent in your payment request parameter OPERATION with either SAL / SAS

  What's next?

  • You can refund the payment to your customer anytime. Please check our documentation how to do this via the Back Office or via DirectLink/Batch (advanced)
  • Depending on whether your acquirer has already transferred funds or not at the time of the refund request, the payment will be either refunded (status 8) or deleted (status 7) respectively
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  91 - Payment processing

  How did I get this transaction status?

  • You requested to confirm an authorisation request, we are waiting for a response from your acquirer, this transaction is in a pending status
  • This is the follow-up status of a status-5- Authorised
  • The acquirer needs to check whether the initial authorisation can still be captured

  What's next?

  • This is a temporary status.  No further actions needed.
  • Depending on your acquirer's response, we will update the transaction to one of the following statuses
    • 9 - Payment requested
    • 93 - Payment refused
• Show Hide

  92 - Payment uncertain

  How did I get this transaction status?

  • Oops! A technical problem occurred during your authorisation/payment request, leading in an unknown status. The actual result is temporarily unclear.

  What's next?

  • This is a temporary status. No further actions needed.
  • As your initial request might have been successful., please do not resend the initial request. This is to avoid double bookings of the same order.
  • Depending on your acquirer's response, we will update the transaction to one of the following statuses
    • 9 - Payment requested
    • 93- Payment refused
  • Although we will recover the status within a few hours, you can contact your acquirer yourself to learn the actual result.

  NCSTATUS	NCERROR
  2	200XXXXX

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  93 - Payment refused

  How did I get this transaction status?

  • Your acquirer declined your data capture request.

  What's next?

  • The global status of the transaction will remain in status 5. Therefore, you can retry the operation at a later point. Before you do so, please check with your acquirer why your initial request has been declined to avoid subsequent denials.

  NCSTATUS	NCERROR
  3	300XXXXX

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  94 - Refund declined by the acquirer

  How did I get this transaction status?

  • Your Interpay acquirer declined your refund request, as this transaction has been reimbursed already due to a chargeback request.
  • This is the follow-up status to a status-81-transaction, and only applicable to Collect Direct Debits NL transactions.

  What's next?

  • As this is a final status, no further actions are needed.
  • Consult our Fraud Prevention products to prevent chargebacks like this in the future

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  95 - Payment processed by merchant

  How did I get this transaction status?

  • Great! You acknowledged the funds receipt for this transaction in the back office.

  What's next?

  • You can update the transaction to status 85 if you have transferred the money back to your customer.  To do so, log on to the Back Office and go to Operations > View Transactions > Look up the PayID and click on REFUND. The transaction will receive status 85.

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  99 - Being processed

  How did I get this transaction status?

  • This is a temporary status which appears only when the status transition from one status to another is interrupted

  What's next?

  • This is a temporary status. No further actions are needed.
  • If you have transactions that remain in this status for more than than 5 minutes please contact our support team.