• How do I know if my payment has succeeded?

    This depends on the payment method and the process behind it.

    Generally speaking, if the transaction status is "9 - Payment requested", no action is required anymore, and you will usually receive the money with the next payout of the acquirer. If the status is "5 - Authorised" (which can be the case for credit card transactions), it means the transaction is authorised but you still need to confirm it to receive a payment.

    A list of possible statuses and their meaning is available in Transaction statuses.

  • What is a PSPID?

    PSPID stands for payment service provider ID.

    The PSPID is the name you're registered with at Ogone to identify the business your account is linked to.

    You need your PSPID and password to log in to your Ogone account.

*Call Charges: The following is a guide to call charge information from Business landlines within the UK.

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