Last update 21/05/2014

2. Transaction errors

The list of error messages is non-exhaustive and contains error messages that you may never encounter, often because they don't apply for your account type or because they're payment method specific.

In general, error codes starting with:

  • 2 mean the status is "uncertain". This will usually evolve to a final status.
  • 3 mean the transaction is declined by the acquirer or blocked by the Fraud detection module
  • 4 mean the transaction is declined. It could be only a temporary technical problem. Please retry a little bit later.
  • 5 mean a validation/configuration error (e.g. currency not allowed on your account).

For a list of all possible error codes and messages, please log on to your ePDQ account and check the "List of the payment statuses and error codes" in the "Selected user guides" section of the Support menu.

*Call Charges: The following is a guide to call charge information from Business landlines within the UK.

Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP

Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk escape arrow


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