Last update 6/09/2019

8. PayPal Seller Protection

With PayPal Seller Protection, you might be covered in the event of an unauthorised payment, an item not received dispute, chargeback, or reversal, as long as the transaction in question meets PayPal's eligibility requirements.

You should contact PayPal for any further questions about Seller Protection and eligibility requirements.

In order for a transaction to comply with Seller Protection after approval from PayPal, you must send the following fields with every transaction:

Parameter Description
ECOM_SHIPTO_POSTAL_NAME_FIRST Delivery first name
ECOM_SHIPTO_POSTAL_NAME_LAST Delivery last name
ECOM_SHIPTO_POSTAL_STATE Delivery state (ISO code - 2 chars)
ECOM_SHIPTO_POSTAL_STREET_LINE1 Delivery address first line
ECOM_SHIPTO_POSTAL_STREET_LINE2 Delivery address second line
ECOM_SHIPTO_POSTAL_COUNTRYCODE Delivery ISO country code (BE, FR, US, etc.)

The following parameters are not mandatory but are recommended to comply in the best way with seller protection:

Parameter Description
ECOM_SHIPTO_POSTAL_CITY Delivery city
ECOM_SHIPTO_POSTAL_POSTALCODE Delivery postcode

More information about these fields can be found in your ePDQ account. Just log in and go to: "Support > Integration & user manuals > Technical guides > Parameter Cookbook". 

Note: According to PayPal specifications, ePDQ must send the buyer's full name in the field ADRSHIPNAME to PayPal. The corresponding value for this field is the value of either "ECOM_SHIPTO_POSTAL_NAME_LAST" or "ECOM_SHIPTO_POSTAL_NAME_FIRST", in this order of priority. When you send both "ECOM_SHIPTO_POSTAL_NAME_LAST" and "ECOM_SHIPTO_POSTAL_NAME_FIRST" parameter values, only the information of "ECOM_SHIPTO_POSTAL_NAME_LAST" will be taken into account for the ADRSHIPNAME field sent to PayPal.

*Call Charges: The following is a guide to call charge information from Business landlines within the UK.

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