Last update 6/09/2019

7. Instant Payment Review (IPR)

Instant Payment Review is a process aimed at reducing fraud through PayPal online payments.

With this functionality, each transaction will have a "pending" status until manually verified by PayPal; this verification usually takes between 24 and 36 hours after the online transaction. Once verified, Paypal will send you an IPN (Instant Payment Notification) containing all relevant payment information.

7.1 Parameters

In order for IPR to function, you must send the customer's address information via the fields below:

Field Description Mandatory
ECOM_SHIPTO_ONLINE_EMAIL E-mail address N
ECOM_SHIPTO_POSTAL_CITY Town or city Y
ECOM_SHIPTO_POSTAL_COUNTRYCODE ISO country code (BE, FR, US, etc.) Y
ECOM_SHIPTO_POSTAL_NAME_FIRST First name Y
ECOM_SHIPTO_POSTAL_NAME_LAST Last name Y
ECOM_SHIPTO_POSTAL_POSTALCODE Postcode / zip Y
ECOM_SHIPTO_POSTAL_STATE State (ISO code - 2 chars) Y
ECOM_SHIPTO_POSTAL_STREET_LINE1 Address Y
ECOM_SHIPTO_POSTAL_STREET_LINE2 Additional address details N
ECOM_SHIPTO_POSTAL_STREET_NUMBER House number N
ECOM_SHIPTO_TELECOM_FAX_NUMBER Fax number N
ECOM_SHIPTO_TELECOM_PHONE_NUMBER Telephone number N

More information about these fields can be found in your ePDQ account. Just log in and go to: "Support > Integration & user manuals > Technical guides > Parameter Cookbook".

7.2 Workflow

  • During the payment process: After the customer has identified himself, all information is sent to PayPal. The customer will see that the transaction is being processed Offline.
  • In the first 24 hours following the payment: Nothing will happen. PayPal will not provide a response for at least 24 hours.
  • Between 24 and 48 hours after the payment: PayPal will send the review results to our system. If you have configured your account to receive offline status change notifications, you will receive one at that moment. This is to be configured in your Technical Information, in the "Transaction Feedback" tab. For more information about notifications, go to "Use your ePDQ account".
  • Between 48 and 96 hours after the payment: If we have not received any information from PayPal after 48 hours, our system will fetch the payment result from PayPal. If no result is received, we will re-try every 4 hours.
  • 96+ hours after the payment: If the transaction is still unresolved after 96 hours, you should contact our ePDQ Support, which will contact PayPal and solve the issue manually. 

7.3 Statuses

If working with the Sale operation code:

  • When submitting a new transaction, the status will be "91 - Payment processing"
  • If the Review result is positive (no fraud) the transaction status will be "9 - Payment requested"
  • If the Review Result is negative, the transaction status will be "93 - Payment refused"

If working with the Authorisation operation code:

  • When submitting a new transaction, the status will be "51 - authorisation processing"
  • If the Review result is positive (no fraud), the transaction status will be "5 - Authorised"
  • If the Review Result is negative, the transaction status will be "2 - Authorisation refused"
PayPal recommends you NOT to deliver any goods until payment has been settled!

For more information about operation codes, go to "Use your ePDQ account".


7.4 ePDQ account

When viewing the transaction detail in your ePDQ Account, the following message will appear:

 

Note that this message will remain visible, even when the status has been updated following the PayPal response, (in this example, you see the transaction is already in status 9).

*Call Charges: The following is a guide to call charge information from Business landlines within the UK.

Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP

Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk escape arrow


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